Terms of service

This Security and Privacy Policy (“Policy”) explains how Homily (“Company”, “we”, “us”, “our”) collects, uses, stores, protects, and discloses personal and transactional information of users (“you”, “your”) who access or use the Homily website (“Website”). Homily is an online e-commerce platform offering home décor and jewelry products, and by accessing the Website, creating an account, or placing an order, you consent to the practices described in this Policy.

Homily collects personal information that is necessary to provide its services, including but not limited to your name, contact details, delivery address, email address, payment-related information, transaction history, device information, IP address, and browsing activity on the Website. Information is collected when you create an account, place an order, make a payment, contact customer support, participate in promotions, or otherwise interact with the Website. Homily may also collect information automatically through cookies, log files, and similar technologies to improve user experience, prevent fraud, and analyze Website performance.

Homily uses collected information strictly for legitimate business purposes, including order processing, payment verification, shipping and delivery, customer communication, customer support, fraud detection, legal compliance, internal analytics, and improvement of products and services. Personal information may also be used to send transactional messages, service-related notifications, or promotional communications, where permitted by law. Homily does not sell or rent customer personal data to third parties.

Payment-related information is processed securely through authorized third-party payment gateways, including Razorpay. Homily does not store complete card details, CVV numbers, or sensitive payment credentials on its servers. All payment transactions are subject to the security standards, encryption protocols, and compliance measures implemented by the payment gateway and banking institutions. Homily shall not be liable for unauthorized access, data breaches, or losses arising from failures or vulnerabilities in third-party payment systems beyond its reasonable control.

Homily implements reasonable and appropriate technical, administrative, and physical security measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure servers, encryption, restricted access controls, monitoring systems, and internal policies designed to safeguard data. However, no method of transmission over the internet or electronic storage is completely secure, and Homily does not guarantee absolute security of information transmitted or stored on the Website.

Customer information may be shared only on a need-to-know basis with trusted third parties such as logistics partners, payment processors, technology service providers, and legal or regulatory authorities, strictly for the purpose of fulfilling orders, processing payments, preventing fraud, complying with legal obligations, or enforcing Company policies. All such third parties are required to maintain appropriate confidentiality and security standards. Homily may disclose personal information if required by law, court order, governmental request, or to protect its legal rights, prevent fraud, address security issues, or ensure user safety.

Customers are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords. Any activity conducted through a customer’s account shall be deemed authorized by the account holder. Homily shall not be responsible for losses resulting from unauthorized account access due to customer negligence, sharing of credentials, or failure to secure personal devices.

Homily actively monitors transactions and account activity for potential fraud, abuse, or policy violations. In cases of suspected fraudulent activity, misuse, unauthorized access, or breach of security, Homily reserves the right to suspend or terminate accounts, cancel orders, withhold refunds, restrict access, and share relevant information with payment partners, financial institutions, or law enforcement authorities, as permitted by law.

Customer information is retained only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Information may be retained beyond account closure where required by law or for legitimate business purposes such as fraud prevention or legal compliance.

The Website may contain links to third-party websites or services. Homily is not responsible for the privacy practices, security measures, or content of such external platforms. Customers are encouraged to review the privacy policies of third-party websites before providing any personal information.

Homily reserves the right to modify, update, or amend this Security and Privacy Policy at any time without prior notice. Any changes will take effect immediately upon being published on the Website. Continued use of the Website after such changes constitutes acceptance of the revised Policy.

To the fullest extent permitted by law, Homily shall not be liable for any indirect, incidental, or consequential damages arising from data breaches, unauthorized access, system failures, cyber-attacks, or security incidents that are beyond its reasonable control.

Cookie Policy and User Consent – Homily

Homily uses cookies and similar tracking technologies to enhance user experience, improve Website functionality, analyze traffic, personalize content, prevent fraud, and ensure secure transactions. Cookies are small data files stored on your device when you visit the Website and may include session cookies, persistent cookies, and third-party cookies used for analytics, performance monitoring, and advertising purposes. These technologies help Homily recognize returning users, remember preferences, maintain login sessions, process shopping carts, and understand how users interact with the Website.

By accessing or using the Website, you consent to the use of cookies and similar technologies in accordance with this Policy. Where required by applicable law, Homily obtains user consent through cookie banners or preference settings before placing non-essential cookies. Users may choose to accept, reject, or manage cookie preferences through their browser settings or device controls; however, disabling certain cookies may affect Website functionality, user experience, or availability of certain services, including checkout, account access, or personalized features.

Homily may use third-party service providers, including analytics and advertising partners, that place cookies or use similar technologies to collect information about user interactions with the Website. Such information may include IP address, device type, browser type, pages visited, time spent on pages, and interaction data. This information is used strictly for business analytics, performance optimization, fraud prevention, and marketing effectiveness, and is processed in accordance with applicable privacy laws and contractual safeguards.

Cookie data does not typically include personally identifiable information unless voluntarily provided by the user; however, cookie information may be linked with personal data to improve service delivery, security, and fraud detection. Homily does not use cookies to unlawfully collect sensitive personal information and does not sell cookie-derived data to third parties.

Users acknowledge and agree that continued use of the Website following the display of a cookie notice constitutes consent to the placement and use of cookies as described in this Policy, unless consent is withdrawn through browser or device settings. Withdrawal of consent may limit access to certain Website features and services.

Homily reserves the right to modify its cookie practices at any time to reflect changes in technology, legal requirements, or business operations. Any updates to cookie usage or consent mechanisms will be reflected in this Policy and will take effect immediately upon publication on the Website.